Returns & Refunds Policy

At Sylvian Tripod, we strive to provide high-quality products and ensure customer satisfaction. If you receive a damaged or defective item, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are accepted only for products that arrive damaged or defective.

• Customers must report any issue within 48 hours of receiving the product.

• The item must be unused, in its original packaging, and include all accessories.

2. Return Process

• Contact our support team with your order details and clear images of the damaged or defective product.

• Once your request is approved, we will arrange for the return pickup.

• The product must be handed over in the same condition as received.

3. Refund Policy

• Refunds are issued only after the returned item is inspected and verified.

• The refund will be provided in cash at the time of pickup or through another agreed method.

• If the item does not meet our return criteria, the refund request may be denied.

4. Non-Returnable Items

• Products that are not damaged or defective cannot be returned.

• Any item that has been used, modified, or not in its original condition is not eligible for a refund.

We are committed to ensuring a smooth experience for our customers. If you have any questions, feel free to contact our support team at [email protected].